Terms of Service
These terms apply when you use the free rent check or buy an Evidence Pack or a Landlord Evidence Pack.
Trader details
Daryl Summers trading as UpRently
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom
This is our trading address and our address for correspondence.
Email: contact@uprently.com. For most things the quickest route is to send us a message, which reaches the same place.
What UpRently does
UpRently compares a proposed rent with published evidence about rents for similar homes in the same local area, and reports how the two compare. The free check gives you that result on screen. The Evidence Pack, or for landlords the Landlord Evidence Pack, is a PDF setting out the same result together with the comparable evidence, the evidence strength rating and the method used. Both cost the same, and the rest of these terms call both of them the Evidence Pack.
What UpRently is not
This is important, so it is set out plainly. UpRently:
- is not legal advice, and we are not a firm of solicitors
- does not check whether a notice you have received is valid
- is not a tribunal submission and is not filed with anyone on your behalf
- does not guarantee any outcome, at tribunal or otherwise
An official decision-maker reaches their own decision on the evidence before them. Nothing produced by UpRently binds that decision-maker, a landlord or a tenant. See How UpRently works for who currently decides these questions and how that process works. For free independent advice, contact Citizens Advice(opens in new tab) or Shelter(opens in new tab).
Your responsibilities and ours
You are responsible for:
- entering the right figures, which means the current rent, the proposed rent, the postcode, the property type, the number of bedrooms and the details about your home
- entering the dates as they appear on your notice or your tenancy agreement
- checking that the Evidence Pack describes the right home before you rely on it
- deciding what to do with the result, which is information rather than advice
We are responsible for:
- performing the comparison correctly on the figures you enter
- saying where the evidence came from and the date we retrieved it
- saying when the evidence is thin or far away, rather than dressing it up
- delivering the Evidence Pack you paid for, and refunding you if we cannot
A result based on incorrect details will itself be incorrect. That is not a fault in the service, and it is why the free result shows your rents and dates back to you before you buy anything.
Accuracy of the data
The comparable homes come from PropertyData, our market-data provider, which collects live asking-rent listings from the main property websites. Every Evidence Pack states which source produced its figures and on what date.
These are advertised rents, not rents we know were agreed. They are general information to help you compare, not a valuation and not advice. They may not reflect the condition, fixtures, floor area or exact location of any individual home, and rents change over time. Neither PropertyData nor the property websites has checked or endorsed anything we show you. Where we fill in a floor area from a home’s Energy Performance Certificate, the certificate may be out of date, so check it and change it if it is wrong. Check anything you intend to rely on. Where fewer than three comparable homes are available, we tell you that rather than compare your rent against them.
Eligibility and scope
UpRently covers England only. Scotland, Wales and Northern Ireland have different renting laws and are not supported. You must be 18 or over to buy an Evidence Pack.
These terms apply whether you buy as a tenant or as a landlord. Some of the rights described here, including the Consumer Rights Act 2015 and the 14-day cancellation right, are rights the law gives specifically to a consumer: broadly, someone acting wholly or mainly outside a trade, business, craft or profession. If you are buying for your letting business, the law may not give you those rights, but we give you the same cancellation process, the same refund policy and the same liability terms as everyone else, as a matter of policy rather than legal obligation.
How to place an order
You complete the free rent check by entering the postcode, property type, bedrooms and the rents involved. The result shows the rents and dates you entered, so you can check them before buying anything. If something is wrong, use “Start again” to correct it and run the check again.
If you decide to buy, you choose the Evidence Pack or the Landlord Evidence Pack, tick the box confirming you want it sent immediately, and continue to Stripe’s own payment form. You enter your email address and payment details there, and your order is placed once Stripe confirms your payment has succeeded.
English is the only language we offer. We keep a record of your order and the version of these terms that applied to it. We do not provide an online copy of the concluded contract, because UpRently does not use customer accounts: there is no area to sign in and view past orders. Instead, your confirmation email contains your order and contract information, and it is yours to keep.
Price and payment
The Evidence Pack costs £9.99. That is the total you pay. It is a one-off payment, with no subscription and no recurring charge. We are not registered for VAT, so no VAT is charged.
Payment is taken by Stripe. You enter your card details into Stripe’s own form, and they are never sent to us or stored by us. We receive confirmation that the payment succeeded, the amount, and the email address you used, so that we can send you the pack.
Before you pay, we ask you to give express consent to receiving the pack immediately and to acknowledge that the usual 14-day right to cancel will be lost once the pack is made available to you, on the order page or by email, whichever comes first. We cannot take payment without that confirmation, and we record it against your order.
When your order is accepted
Starting checkout is not the same as placing an order. Nothing is agreed until your payment succeeds: if a payment fails, no order and no Evidence Pack contract is created. Once your payment succeeds, we accept your order and you receive confirmation by email. If you close your browser straight after paying, that does not stop your Evidence Pack being generated and sent. Our systems continue automatically.
Delivery
Your Evidence Pack is emailed to the address you give at checkout, normally within a few minutes of payment. That email also confirms your order and the contract information the law asks us to give you. If it has not arrived within an hour, check your junk folder and then tell us using our contact form and we will resend it. The times we work to are listed below.
Cancellation and refunds
The Evidence Pack is digital content delivered immediately. Our Refund and Cancellation Policy explains how the 14-day cancellation right applies and when we refund you anyway.
If you want to cancel, any clear statement is enough and you do not have to use a form. If you would rather use one, copy the wording below into an email or a letter.
Model cancellation form
To Daryl Summers trading as UpRently, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom, contact@uprently.com:
I hereby give notice that I cancel my contract of sale for the supply of the following digital content: the UpRently Evidence Pack.
Ordered on [date] / received on [date]
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:
Acceptable use
You may use the checker for genuine enquiries about a property you rent, let or are considering. You must not use automated means to submit checks at volume, attempt to interfere with the service, or resell access to it. We limit how many checks one visitor can run in a short time, and we may block use that appears automated or abusive.
What the file is, and what you need to open it
The Evidence Pack is a single PDF document, sent as an attachment and also available to download from the confirmation page for seven days. It has no copy protection and needs no special software: any standard PDF reader can open it. It is a fixed document rather than a live service. The figures in it are the figures as at the date printed on it, and it does not update afterwards.
Your Evidence Pack
You may keep, print and share your own Evidence Pack, including with your landlord, your tenant, an adviser or a tribunal. You may not present it as the work of anyone other than UpRently, alter its figures, or republish it commercially.
You may not take the comparable listings out of it to build, publish or sell a dataset, feed or list of your own. That restriction comes from our data provider’s licence, and it applies to you as it applies to us.
Who else is involved
We use other services to provide UpRently: for taking payment, checking market data, sending email, hosting the site and related technology. Our Privacy Notice names each one and explains exactly what it receives from us.
How quickly we respond
Every time we commit to anywhere on this site is listed here, so there is one place to check us against. Working days are Monday to Friday, not including bank holidays in England. If we are going to miss one of these, we will tell you.
| What | How quickly |
|---|---|
| A message sent through the contact form | We aim to reply within two working days. |
| A complaint | We aim to give a full response within five working days. |
| A data protection complaint | Acknowledged within 30 days. We then investigate without undue delay and tell you the outcome. |
| A request for a report in another format | Within five working days, at no extra cost. |
| A request about your personal data | Normally within one month. This can be extended by up to two further months if your request is complex or you have made several. |
| The Evidence Pack after payment | Normally within a few minutes. If it has not arrived within an hour, tell us and we will resend it. |
| The download link on the confirmation page | Works for seven days. The copy attached to your email is yours to keep. |
| A refund we have agreed | We aim to approve it within two working days. Your card issuer or bank then usually shows it within five to ten working days, which is outside our control. |
Liability
UpRently provides information and evidence, not legal advice. We do not control the decisions a landlord, a tenant, a tribunal or any other official decision-maker reaches, and we do not guarantee the outcome of a negotiation or an official process.
We provide the service with reasonable care and skill, and we remain responsible where the law makes us responsible for losses caused by our own breach. For a consumer contract, that includes reasonably foreseeable losses caused by our breach.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Nothing in these terms removes your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Changes
We may update these terms. The version in force when your purchase contract is made is the version that applies to it, and we record that against your order.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
If you live in Scotland or in Northern Ireland, you keep the right to bring proceedings in the courts where you live, and the law that protects consumers where you live still applies to you. Nothing in this section takes that away.
Complaints
Send us your complaint and we aim to respond within five working days. Tell us your order reference if you have one.
We are not currently required to use an alternative dispute resolution scheme and we do not currently offer one. That does not affect your legal rights. If we cannot settle a complaint between us, you are free to take the matter to court.