Frequently asked questions

You tell us about your home, your current rent and the proposed new rent. We compare the proposed rent with similar rental properties nearby and show you a verdict, comparison chart and two comparable properties.

We also show timing reminders based on the dates you enter. We do not decide whether a rent increase notice is legally valid.

No. We show timing information based on the dates you enter, but we do not decide whether your notice is legally valid. Notice validity can depend on other things, including the form used, how it was served and the details it contains.

Yes, if your tenancy agreement allows it. GOV.UK says a landlord can give a Form 4A rent increase notice in person, by post, or by email if email is allowed in the tenancy agreement.

The notice period runs from when the notice was served, which can be later than the date shown on it. Knowing the day you received it lets us count from that day as well, so the timing check can say whether there appear to be two months before the new rent starts.

It is still not a legal decision about when the notice was served. If you are not sure, choose “I am not sure” and we count from the date shown on it.

Yes. The check itself is free, including your verdict, the comparison chart and two comparable homes. You only pay if you want the full Evidence Pack.

No. There is no account or password.

We temporarily store the details needed to run your check for up to 48 hours. If you buy an Evidence Pack, we also need your email address so we can send it to you.

See our Privacy Notice for full details.

No. Tenants and landlords use the same five-step check, and the result page adjusts its wording for whichever you picked. If you go on to buy the paid document, it is called an Evidence Pack for tenants and a Landlord Evidence Pack for landlords. Both cost £9.99.

Yes. There is a complete tenant pack and a complete landlord pack to open and read, and a plain text version of each. The home, the listings and the figures in them are invented, and every page says so.

See a sample Evidence Pack

Save time finding and comparing similar properties. For £9.99, get up to 20 comparable rental properties in your Evidence Pack, rather than the two shown in your free check.

It also includes the methodology, a separate rental estimate based on the property details you entered and a dated PDF you can save, share or use as supporting evidence.

Yes. You can include it as supporting evidence if you ask the First-tier Tribunal to determine the rent.

It does not replace any other evidence the tribunal may ask for and there is no guarantee how much weight the tribunal will give it.

Payments are handled by Stripe. You enter your card details on Stripe’s own form, and they never reach UpRently.

The PDF is attached to your confirmation email, so that copy is yours to keep. The download button on the confirmation page and the link in the email both stop working after 7 days, so save the PDF somewhere safe once it arrives.

In rare cases we cannot store your check securely, and the Evidence Pack is generated from that stored record, so we cannot sell one if we cannot store it. This is not tied to your result. If it happens, running the check again usually resolves it.

Yes, in some circumstances. Before checkout, you tick a box to say you want your Evidence Pack sent to you straight away and that you understand this means your right to cancel ends once we deliver it. Because the pack is generated and sent within moments of payment, that right ends almost immediately after you pay. We refund you anyway if your pack never arrives, is corrupted or incomplete, does not match the check you paid for, or you were charged twice. A refund is not available simply because the result was not the one you hoped for. Full details are on our Refund and Cancellation Policy.

Comparable properties are supplied by PropertyData, which collects live asking-rent listings from major UK property websites.

The rents are advertised asking rents, not verified records of what a tenant eventually agreed to pay. Some listings may be marked “let agreed” in the source data, but that still does not tell us the final agreed rent. How UpRently works sets out where the comparables come from and why you usually see fewer than 20.

For a notice served on or after 1 May 2026, no. The tribunal decides the open market rent, and if that is lower than the proposed rent, the lower figure becomes the new rent. It cannot set it above the amount in the notice.

For a notice served before 1 May 2026, the earlier rules can still apply. Under those, the tribunal’s figure becomes the new rent even if it is higher, usually from the start date in the notice. Our guide on whether the tribunal can increase your rent explains both.

Because one figure cannot fairly stand in for a whole local market. We show you how your rent compares with the local range instead, so you can see where it sits and decide for yourself.

No. UpRently compares a proposed rent with local market evidence. It does not provide legal advice, decide whether a rent increase notice is valid or guarantee an outcome.

Tenants can get independent housing advice from Shelter(opens in new tab) or Citizens Advice(opens in new tab). Landlords can read the current GOV.UK guidance(opens in new tab) or seek professional advice about their situation.

Open market rent is what a property could reasonably be expected to rent for if it were let freely on the open market. A comparable is a similar rental property nearby that helps show what that looks like in practice.

UpRently compares the proposed rent with advertised comparable rental properties. It does not decide what the legally correct rent is. Our glossary has fuller definitions of these and other terms used on the site.

For two things. When you enter your postcode, we list the homes there that have an Energy Performance Certificate, and selecting yours fills in its recorded floor area, so you do not have to look it up. Your address is also printed in your Evidence Pack, so the document says which home it is about.

It is not used to work out your result, and only your postcode is sent to look up the list. A free check, address included, is deleted after 48 hours. If you buy a pack, we remove your address from our records once the pack has been sent; it stays in the pack. If your home is not in the list, you can type the first line of your address instead. Our Privacy Notice has the detail.

We only use your information to run the check and, if you buy an Evidence Pack, fulfil your order.

A free check you do not buy from is deleted after 48 hours. If you buy a pack, we keep the order and related records for six years.

Our Privacy Notice explains exactly what we keep, why we keep it and when it is deleted.

Send us a data protection request through the contact form, choosing that subject, and include the email address you used at checkout or your order reference. We reply within one month. The Privacy Notice sets out exactly what we hold and for how long.