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Accessibility Statement

What we have done to make this site usable by everyone, what we are aiming for, what is not right yet, and how to tell us.

Accessibility at UpRently

This statement covers www.uprently.com, including the free rent check and the reports you can buy from it. It does not cover websites we link to, such as GOV.UK.

We built the website and the rent checker with accessibility as part of the design from the start, not something added afterwards.

What you should be able to do

On the website, including the free rent check, you should be able to:

  • navigate the website and the checker using a keyboard, without a mouse
  • use the site at high zoom levels and on narrow screens without losing content
  • use form controls that are clearly labelled
  • get error messages that explain what went wrong and how to fix it
  • see a clear focus indicator showing where you are on the page
  • use the site without relying on colour alone to understand anything
  • use buttons and controls with generous target sizes
  • read content written in plain English, aiming for a reading age around 9 to 11 where the subject allows
  • have motion reduced, if your device or browser is set to reduce it

Where we cannot avoid a technical word, such as comparable or open market rent, we explain it the first time it appears and in the glossary.

AbilityNet(opens in new tab) has advice on making your device easier to use if you have a disability.

Accessibility standard

We design and test the UpRently website and rent checker against the Web Content Accessibility Guidelines version 2.2(opens in new tab) at level AA. That is our benchmark, not a legal requirement placed on us (see Legal position below).

Our baseline is WCAG 2.2 level AA. We aim to exceed it where it is practical and useful, without claiming that the whole service meets AAA. Two examples we have measured:

  • we design normal text for at least 7 to 1 contrast against its background, above the 4.5 to 1 AA minimum
  • standalone buttons and controls we have checked, such as the main call-to-action buttons and the menu, have large touch targets, at least 44 by 44 pixels. WCAG AA uses a 24 by 24 CSS pixel minimum, with exceptions. Text links inside a paragraph are smaller, which WCAG allows

You can resize text up to 200% in your browser and the site keeps working. It also keeps its layout and content at an effective width of 320 CSS pixels, roughly what you see if you zoom in a long way on a desktop screen.

We do not claim the site meets WCAG 2.2 AA in full. Where it falls short, the shortfall is set out below.

Non-accessible content: the Evidence Pack PDF

The PDF report is not fully accessible to screen readers. It is untagged, so headings, tables and lists are not exposed as semantic structure. The text is selectable and searchable, the report has bookmarks, document language and title information, and we test its logical text order. These improvements do not replace proper PDF tagging.

Because it is untagged, the PDF does not fully meet WCAG 2.2 success criteria 1.3.1 (Info and Relationships) and 2.4.6 (Headings and Labels). If you cannot use the PDF, ask us for the same information in an accessible alternative format at no extra cost, normally within five working days.

The two sample packs on the sample Evidence Pack page are the same kind of PDF and have the same limits. Each also comes as a plain text file, in a simple order that screen readers can follow, so you do not need to ask for one: tenant sample as plain text and landlord sample as plain text.

Alternative formats and reasonable adjustments

If the PDF format does not work for you because of a disability, contact us. We can provide the same information in an accessible alternative format at no extra cost, normally within five working days. If you have already bought a report, quote the order reference. This is a reasonable adjustment under the Equality Act, not a claim that the PDF itself is accessible.

The same route covers any other reasonable adjustment you need to use this site. Every time we commit to is listed in how quickly we respond.

Reporting an accessibility problem

Tell us about any accessibility problem, including ones not listed here. You can send us a message or email contact@uprently.com, whichever suits you. If you can, tell us which page, browser, device or assistive technology you were using, as it helps us reproduce the problem. Everywhere else on the site we point you at the contact form; we print the email address here too, because the people most likely to need this page are the people most likely to have trouble with a form.

Legal position

UpRently is a private business, not a public sector body. The Equality Act 2010 requires service providers like us to make reasonable adjustments so disabled people are not put at a substantial disadvantage. This duty applies regardless of the size of the business, though what counts as reasonable takes into account practicality, cost and the resources available to us. The duty is anticipatory: we are expected to think ahead about the adjustments disabled people may need, not just respond once someone asks. We do not charge for a reasonable adjustment, such as providing a report in another format.

The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 do not apply to us, because we are a private business rather than a public sector body. There is no legal requirement for a business like ours to publish an accessibility statement at all. We publish this one so you can check what we have done. WCAG 2.2 AA is a technical benchmark we have chosen for ourselves, not a requirement those Regulations place on UpRently.

If you are unhappy with how we have handled an accessibility request, the Equality Advisory and Support Service(opens in new tab) gives free, independent advice about your rights under the Equality Act. The Equality and Human Rights Commission(opens in new tab) has legal powers to enforce the Equality Act, but it does not provide advice on individual discrimination enquiries.

How we tested

The website was last tested by UpRently on 15 September 2026 against WCAG 2.2 AA. This included keyboard, screen-reader, contrast, reflow, text-spacing and focus testing. On 18 October 2026, after a design update, we measured contrast, reflow at 320 CSS pixels and target sizes on every page again.

The Evidence Pack PDF was tested again on 21 September 2026. We checked its document metadata, bookmarks, contrast, text extraction, logical reading order and accessible alternative. Its design was updated on 16 October 2026, and it remains untagged.

These were self-assessments, not independent accessibility audits. We have not yet had the service tested by disabled users. We checked screen-reader compatibility by examining the semantic structure and accessibility tree rather than by testing with a named screen reader.

Last reviewed

This statement was first prepared on 4 September 2026 and last reviewed on 19 October 2026.

Last updated 19 October 2026