Accessibility Statement

This statement applies to www.uprently.com, including the free rent check and the reports you can buy from it. It does not cover the websites we link to, such as GOV.UK.

We have built the site so that you should be able to:

• change colours, contrast levels and fonts in your browser
• zoom in to 300% without text spilling off the screen
• navigate the whole check using a keyboard, without a mouse
• use a screen reader to complete the check and read your result
• reach every button and link with a target at least 44 pixels across
• read every page in short sentences, with unusual words explained

AbilityNet(opens in new tab) has advice on making your device easier to use if you have a disability.

What we are aiming for

Our baseline is the Web Content Accessibility Guidelines version 2.2(opens in new tab) at level AA. Our goal is level AAA, and we work towards it in the open rather than claiming it. We do not claim AAA overall, because it has criteria we have not assessed.

What we already measure at the AAA level, on every page, before any change goes live:

• contrast of at least 7 to 1 for normal text and 4.5 to 1 for large text, checked against the real background of every piece of text
• every button and link at least 44 by 44 pixels
• no line of text longer than 70 characters, and line spacing of at least one and a half
• no text that stops working when you zoom to 300% or use a 320 pixel wide screen

What we work towards across the site as we change it:

• every link says where it goes in its own words, and every link looks like a link
• the same control looks and behaves the same wherever it appears
• unusual words are explained in the glossary, and the words we cannot avoid are explained the first time they appear
• a reading age of 9 to 11, which is the GOV.UK target
• a confirmation that stays on screen once something is done, rather than vanishing

What we have not assessed: there is no audio or video on the site, no time limit on anything you do, and nothing that needs you to sign in again, so the AAA criteria about those do not arise. We have not had the site tested by disabled users, and we say so below.

How accessible this website is

We know some parts of this website are not fully accessible:

• The PDF report is not accessible to screen readers. The library that generates it does not add the internal structure a screen reader needs, so it is read as a stream of text with no headings, tables or reading order. This is the most serious problem on the site and it affects a document people pay for.
• The comparable evidence in the report is a table. Tables are hard to follow on a small screen even when they are marked up correctly.
• Some of the language is unavoidably technical. Words like comparable and open market rent are the words the rules use, so we cannot replace them. The glossary explains each of them.

What to do if you cannot use part of this site

If you need anything on this site in a different format, or you cannot use part of it, tell us what you need. You can send us a message or email contact@uprently.com, whichever suits you. That includes asking for a report in a format that works for you.

We aim to reply within five working days. If you have already bought a report, quote the order reference and we will send it in another format at no extra cost. Every time we commit to is listed in how quickly we respond.

Everywhere else on this site we point you at the contact form. On this page we give the address as well, because the people most likely to need this page are the people most likely to have trouble with a form.

Reporting accessibility problems with this website

We want to hear about problems we have not listed here. Send us a message, or email contact@uprently.com, with the page address and what went wrong. If you tell us which browser, device or assistive technology you were using, it helps us reproduce it.

Accessibility law that applies to us, and law that does not

The Equality Act 2010 applies. It requires service providers to make reasonable adjustments so that disabled people are not put at a substantial disadvantage, and it has no size threshold, so it applies to a business of one person.

The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 do not apply, because UpRently is a private business rather than a public sector body. We say so because a lot of accessibility statements are copied from the public sector template, and claiming a rule that does not bind us would tell you nothing about what actually does.

The European Accessibility Act does not apply. It covers services offered to consumers in the European Union, and it exempts businesses with fewer than ten people from its requirements for services. UpRently is neither: it covers England only and the postcode check refuses everything outside it. We would be in scope if we started selling into the EU or grew past ten people, and we would say so here.

The standard the European Accessibility Act points at is WCAG 2.2 level AA, which is the standard we hold ourselves to anyway.

Enforcement procedure

The Equality and Human Rights Commission(opens in new tab) enforces the Equality Act. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service(opens in new tab), which gives free advice on discrimination and human rights.

Technical information about this website’s accessibility

UpRently is committed to making this website accessible, in line with the Equality Act 2010.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, because of the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility standard

• The PDF report has no document structure. It is generated by a library that produces untagged PDFs, so headings, tables and reading order are not exposed to assistive technology. This fails WCAG 2.2 success criteria 1.3.1 (info and relationships) and 2.4.6 (headings and labels). If you cannot read the PDF, ask us and we will send you the same report in a format that works for you, at no extra cost.
• The comparable evidence table in the report is wide. On a narrow screen it is harder to follow than content that reflows.

Content that is not within scope

• Documents published by other organisations, such as the application forms and guidance on GOV.UK, are not ours to fix. We link to them rather than reproduce them.

What we are doing to improve accessibility

• If you cannot read the PDF, ask us and we will send you the same report in a format that works for you, at no extra cost. Tell us what you need and we will match it.
• We are looking at whether the PDF itself can be generated with proper structure, so that asking is not necessary.
• We re-run the contrast, target size, line length and overflow measurements on every page after any visual change, and they have to come back clean before that change goes live.
• We will say here when the site has been tested by disabled users, and what that found.

Preparation of this accessibility statement

This statement was prepared on 4 September 2026. It was last reviewed on 6 September 2026.

This website was last tested on 6 September 2026 against the WCAG 2.2 AA standard. The test was carried out by UpRently. It was a self-assessment, not an independent audit. We walked the whole check and the reports with a keyboard and a screen reader, and ran automated contrast, target size, line length and overflow measurements over every rendered page at phone and desktop widths. We have not commissioned a third-party audit, and we will say so here if that changes.

Last updated 6 September 2026